Our Services

At TGK-Asia, we customize our services depending on your needs.

Consulting

We are your complete business guide.

Different businesses have different challenges. Whatever your challenge may be, we have a consultant that specializes in all aspects of business operations.


Contact us at businesssolutions@tgk-asia.com. We’re here to help!

Solutions

We make it, we instate it. We are not constrained with boundaries.

Through our comprehensive experience in business consulting, we have identified some typical concerns and solutions to help solve them:

  • Project Management
  • Strategic Planning and Business Development
  • Training
  • IT Support
  • Organization/Infrastructure Development
  • Business Model Development
  • Maximization of Resource Efficiency
  • Data Analysis
  • Recruitment and Staffing
  • Operations Management
  • Line of Credit
  • Loans Prequalification and Processing
  • Banking and Finance
  • Retail and Sales
  • Resource Management
  • Reporting and Metrics
  • Data Processing

If your concern is not listed, please feel free to contact us at businesssolutions@tgk-asia.com and we’ll be glad to help you out with a customized solution for your needs and budget.

Virtual Call Center

You can afford it!

TGK-Asia redeveloped the concept of call centers to allow small and medium scale businesses to afford such services with minimal overhead but with the benefits of a world-class contact center.

We only gather the best from the best experienced agents who previously worked in a site-based environment. These agents provide their own equipment and work space at home based on the requirements we give them. Although these agents work from home, the privacy of information and the professionalism of being in a site based contact center are still kept intact. We use “work at home” agents with commercial grade DSL to provide extraordinary levels of customer care for our clients.

This system allows us to cater to clients needs, without compromising the quality and confidentiality of a typical contact center service.

We maintain a backup center for our agents in case of disruption in their area to ensure that there will be no interruption in client service delivery.

We provide:

  • Immediate availability for high call volumes
  • Disaster recovery embedded in our model
  • High agent excitement reflected in their work
  • QA Team for success
  • Close supervision through remote monitoring

We also provide center based solutions where there is a customer requirement:

  • 20 to 30 seat clusters
  • E-1 based VOIP solutions
  • Group thinking for problem solving and sharing information
  • Close supervision
  • Closely managed metrics for success

Summary:

  • We are different from many outsourcers
  • We focus on the quality of the interaction with your customer.
  • We know that this is a people, not technology, business.
  • We are small, flexible, and focused on your success!

Tell us what you require and we will provide information on what you need: businesssolutions@tgk-asia.com